AI Receptionist Features
Everything your front desk does. Without the front desk.
Invox AI is a four-in-one front desk for UK tradesmen: a 24/7 voice agent that picks up every call, an SMS agent that replies in seconds, a two-way Google Calendar that books jobs straight in, and a CRM that remembers every customer. From £99/mo with a 30-day money-back guarantee.
Picks up every call. Day and night.
It answers on the first ring. It knows your hours, your prices, and where you work. It sounds like your office. Most callers don't know it's AI.
- Asks about the job, books a time, or takes a message
- Knows your prices, your common questions, and your area
- Every call is recorded and saved to the right customer
Texts back before they call someone else.
A text comes in. The AI replies in seconds. It sounds like you. It answers their questions and books the job. The customer doesn't wait. They get booked in.
- Replies in under 30 seconds, every time
- Handles photos, follow-ups, and price questions
- Sends you a text straight away if it is urgent
Jobs go straight into your diary.
Invox checks your Google Calendar before it offers a time. New jobs show up on a simple board: enquiry, booked, on site, done. No double booking. No scribbled notes. No forgetting.
- Syncs with Google Calendar both ways. No double bookings.
- Drag and drop jobs from enquiry to completed
- Address, phone number, and notes filled in on every job
They book themselves. You keep working.
You miss the call. Three seconds later the customer gets a text with a link. They pick a service. They pick a time. The job is in your calendar before you climb down the ladder.
- Sends on every missed call. Saves jobs you would have lost.
- The AI can also text it during a call if the caller wants to choose their own time
- One link you can put on your van, your website, or your business cards
It remembers every customer for you.
Every call, text, quote, and job is saved under the right name. When they ring again, Invox already knows who they are. Search by name, postcode, or phone number.
- See every call, text, job, quote, note, and photo in one place
- Follow-ups are sent for you so leads do not go cold
- Export your data any time. It is always yours.
Plays nicely with
Connects to the tools you already use.
Direct integrations with calendars, payments and your phone provider, plus a deep CRM so customer data lives in one place.
Plus the admin stuff
Everything else you'd expect.
Knowledge base
Upload your price list, service area and FAQs. The AI references them on every call and text.
Review requests
After a job, we text the customer a link to leave you a Google review — automatic, on your behalf.
Quotes & invoices
Generate branded PDF quotes and invoices straight from a job card. Email or text them in one click.
Multi-number routing
Have different numbers for different trades or areas. Each one gets its own voice and rules.
CSV import & export
Bring your existing contacts in. Export everything anytime. Your data, always portable.
Follow-up workflows
Overdue quote? Unbooked enquiry? The AI nudges them — politely — until they reply or close out.
Features FAQ
Questions about how it actually works.
During the 30-minute setup call, you tell Invox your typical call-out fees, hourly rates, service areas and the FAQs you get most often. The voice agent uses that as ground truth on every call. You can edit it anytime from the dashboard, and changes are live within a minute.
Yes. Invox connects two-way to Google Calendar (Outlook coming soon). Before it offers a slot it checks your real availability, and once a customer confirms it adds the job to your calendar with the address, contact and notes pre-filled. You won't get double-booked.
Every call is recorded, transcribed and saved against the customer's CRM record. You can search by name, postcode or phone number to pull up the full history. Recordings are GDPR-compliant and stored on UK / EU servers; you can delete any record from your dashboard.
WhatsApp AI agents are included on the Pro plan. The SMS agent on every plan works with standard SMS to and from your UK number, and replies as fast as a human (within seconds). Photos, follow-up messages and quote questions are all handled.
Yes. You configure rules — emergency keywords (gas leak, flooding, no heat, lockout), specific times of day, or specific customers. When the AI hears a match it offers to transfer to your mobile, or sends you an instant SMS with the customer's number so you can call back yourself.
English (UK) is fully supported with regional accent recognition. Polish and Romanian are in beta — useful if you serve London or Manchester construction sites. Other languages can be added per agent on request.
For simple jobs it can give a price range straight on the call (using the price ranges you set up). For anything custom it captures the details, books a callback or a site visit, and creates a draft quote in your dashboard. You review and send the quote with one click — Invox doesn't send pricing to customers without your sign-off.
Yes. Solo includes one voice and one SMS agent. Pro lifts that to three voice and three SMS agents plus one WhatsApp agent — useful for splitting emergency from scheduled work, or by service line.
Stop losing jobs to missed calls.
We set it up for you. You stay on the tools. Your phone stops costing you money.
See how it works- UK phone number included
- No contract
- 30-day money-back guarantee