How does the money-back guarantee work?+
If you are not happy with your AI receptionist within 30 days, you get a full refund of your subscription and a full refund of your £299 setup — no questions asked. We bet our product on turning your missed calls into real jobs.
What is included in Solo (£99/month)?+
200 voice minutes per month, 500 outbound SMS, unlimited inbound SMS, one UK phone number, one voice and one SMS agent, the full CRM with up to 1,000 contacts, jobs board, quotes and invoices, two-way Google Calendar sync, missed-call automation, automated Google review requests, knowledge base (5 files), emergency call flagging, and the 30-day money-back guarantee. Beyond 200 minutes it is 20p per minute. Beyond 500 SMS it is 10p per message.
What is included in Pro (£199/month)?+
Everything in Solo, plus: 500 voice minutes (then 20p/min), 1,000 outbound SMS (then 10p/msg), three voice and three SMS agents, a WhatsApp AI agent, two UK phone numbers with multi-number routing, custom AI voice and per-job script tuning, the workflow builder for automations, automated quote follow-ups, advanced analytics with conversion funnel and revenue reporting, webhook and API access (Zapier, Make, n8n), priority WhatsApp support with a 4-hour SLA, and a quarterly script review with the Invox team.
Why is there a setup fee?+
Because we do the setup for you. Most trade software hands you a dashboard and wishes you luck. Invox includes a 30-minute onboarding call where we port your number (or give you a UK one), configure the AI on your trade, your prices, your hours and your service area, plug it into your Google Calendar, and walk through the first five real jobs with you. £299 one-off, on every tier. Refunded with the rest if you claim the guarantee.
Can I pay annually and save?+
Yes. Solo is £990/year (saving ~£198 vs monthly). Pro is £1,990/year (saving ~£398). Roughly 17% off, equivalent to two months free. Same product, same setup, same guarantee.
What happens if I go over my included minutes or SMS?+
Voice minutes over your monthly allowance are charged at 11p per minute. Outbound SMS over your allowance is 10p per message. Inbound SMS is always free, regardless of plan. There is no surprise — the dashboard shows live usage and warns you well before you reach a cap.
Is there a contract?+
No. Cancel from your dashboard in two clicks. No cancellation fee, no notice period. You keep your data — full CSV export at any time.
How does Invox compare to ARROW on price?+
ARROW is £99/mo flat including 150 minutes (no per-minute overages published; higher-volume customers move to a custom-quoted tier). Invox Solo is also £99/mo, but with 200 included minutes (33% more), 500 outbound SMS, the full CRM and jobs board, automated quote and review follow-ups, and a 30-day money-back guarantee that ARROW does not offer. The £299 one-off setup is included on Invox; ARROW also has setup but does not publish a fixed fee.
Is Invox cheaper than hiring a UK receptionist?+
A part-time UK receptionist costs roughly £12,000-£18,000 a year (PAYE, holiday, training included). The average UK full-time receptionist salary is £22,000-£28,000. Invox Solo replaces the answering side of that role for £99/month — about £1,200 a year, or one captured boiler call.
Are there hidden fees?+
No. The only charges are your monthly (or annual) subscription, the one-time £299 setup, voice minutes over your included allowance (20p/min), and outbound SMS over your included allowance (10p/msg). We do not charge per call, per transfer, per recording, per CRM contact, or per integration.
